Office Staff

Kari Bettermann, Practice Manager

I have been working at RMFP since October 2008 and took on the role as Practice Manager in October 2017.  Over the years it has been a pleasure to watch RMFP remain independent and continue to provide personal patient care in Fort Collins.  When not at work, I enjoy spending time with my family and tinkering.

Cindy, Patient Representative Manager

I was born in Boulder and raised here in Fort Collins, CO. I started here at RMFP just over two years ago but have been in the medical field for more than 20 years! I love what I do, and especially love this company and the people I work with. I have two awesome kids, Ashley and Tyler, and when I am not at work, I enjoy spending my spare time with them.

Jacqueline, Medical Records/Billing Coordinator

I moved to Colorado in 2001 and attended Colorado State University to receive my B.S. Landscape Architecture. After living in Texas and all over Colorado I worked in the field for 5 years; and I decided to return to the medical field. I have been with RMFP since September 2018.  I am an avid camper and lover of all things outdoors and equestrian. I spend most of my free time horseback riding and camping in the mountains with my husband and beloved dog, Watson.


I have been working with health care providers for close to 25 years. I have been a receptionist/insurance biller for an Optometrist, a Podiatrist, and a Chiropractor. I worked in the insurance billing department at the Eye Center of Northern Colorado before joining Rocky Mountain Family Physicians in 2006.

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In 2007 I earned my Certified Professional Coder (CPC) certification, in 2009 I earned my Certified Family Practice Coder (CFPC) certification, in 2017 I earned my Certified Professional Medical Auditor (CPMA) certification, and in 2018 I earned my Certified Risk Adjustment Coder (CRC) from AAPC. I have served as Secretary and President of the Loveland Chapter of AAPC. I also serve as the Troop Leader for my daughter’s Girl Scout Troop.

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Donna, Authorization Coordinator

I work with insurance companies to obtain authorizations for high-tech radiology and referrals to specialists.  Originally from the Midwest, I moved to Colorado 30 years ago.  I enjoy walking, bicycling and spending time with my family.

Heather, Insurance Aging Coordinator

I have been working in billing with RMFP since 2014. The best part about working here is the people and learning opportunities. I am married with two boys, 1 1/2 and 13 years old. We enjoy being outdoors whenever possible! I love fishing, hiking, frisbee golf, going for bike rides or a walk by the river.

Casey, Patient Representative

I am a Colorado native and a new member to RMPF. Although new to the team here, I have 5 years of medical office experience. I am happily married to my best friend and have been blessed with a wonderful 10 year old son through him. We are also hoping to add to our growing family in the near future. When not at work you can find me hanging out with my large family enjoying delicious food and the outdoors any chance we get!

Bridget, Patient Representative

I moved to Fort Collins from DC at the end of March 2020. I enjoy music, being outdoors adventuring, and longboarding with my pet chicken, Jessica. I love traveling and hope to do more soon.

Ashlyn, Patient Representative

I was born and raised in Colorado and I love it here. I am going to graduate this fall with my A.A.S Accounting degree. I love helping people and serving any way I can. In my free time I enjoy spending time with my fiancé and our siblings. I am planning a wedding for this fall which is very exciting and keeping me very busy!

Bailey, Patient Representative

I was born and raised here in Fort Collins, CO. I started with Rocky Mountain Family Physicians in November of 2019! I am currently in school to become a nurse. In my spare time I am spending time with my family and dog Whiskey.