Office Staff

Kari Bettermann, Practice Manager

I have been working at RMFP since October 2008 and took on the role as Practice Manager in October 2017.  Over the years it has been a pleasure to watch RMFP remain independent and continue to provide personal patient care, urgent care, and physical examinations in Fort Collins.  When not at work, I enjoy spending time with my fiancé, four teenagers, two dogs and friends, whether it’s on land or lake.

Cindy, Patient Representative Manager

I was born in Boulder and raised here in Fort Collins, CO. I started here at RMFP just over two years ago but have been in the medical field for more than 20 years! I love what I do, and especially love this company and the people I work with. I have two awesome kids, Ashley and Tyler, and when I am not at work, I enjoy spending my spare time with them.

Jacqueline, Patient Representative

I moved to Colorado in 2001 and attended Colorado State University to receive my B.S. Landscape Architecture. After living in Texas and all over Colorado I worked in the field for 5 years; and I decided to return to the medical field. I have been with RMFP since September 2018.  I am an avid camper and lover of all things outdoors and equestrian. I spend most of my free time horseback riding and camping in the mountains with my husband and beloved dog, Watson.

Ashtyn, Patient Representative

I am a CO native. I lived in Pueblo for the first half of my life until moving to Fort Collins in 2008. I traveled for six months with the organization Up with People in 2015. I was able to travel to eight different countries and had the privilege of meeting Pope Francis! I have had a travel bug ever since, so I most definitely plan on getting more stamps in my passport. I love Disney everything, pizza is my favorite food and my yorkie, Tulo, is my best pal.


I have been working with health care providers for close to 25 years. I have been a receptionist/insurance biller for an Optometrist, a Podiatrist, and a Chiropractor. I worked in the insurance billing department at the Eye Center of Northern Colorado before joining Rocky Mountain Family Physicians in 2006.

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In 2007 I earned my Certified Professional Coder (CPC) certification, in 2009 I earned my Certified Family Practice Coder (CFPC) certification, in 2017 I earned my Certified Professional Medical Auditor (CPMA) certification, and in 2018 I earned my Certified Risk Adjustment Coder (CRC) from AAPC. I have served as Secretary and President of the Loveland Chapter of AAPC. I also serve as the Troop Leader for my daughter’s Girl Scout Troop.

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Jackie, Health Care Management Coordinator

I began working at RMFP in June 2017 after moving to Fort Collins from Iowa. I love reading, being outdoors, and spending time with family, friends, and my three furry loved ones.

Donna, Authorization Coordinator

I work with insurance companies to obtain authorizations for high-tech radiology and referrals to specialists.  Originally from the Midwest, I moved to Colorado 30 years ago.  I enjoy walking, bicycling and spending time with my family.

Heather, Insurance Aging Coordinator

I have been working in billing with RMFP since 2014. The best part about working here is the people and learning opportunities. I am married with two boys, 1 1/2 and 13 years old. We enjoy being outdoors whenever possible! I love fishing, hiking, frisbee golf, going for bike rides or a walk by the river.


I am a Colorado native and a new member to RMPF. Although new to the team here, I have 5 years of medical office experience. I am happily married to my best friend and have been blessed with a wonderful 10 year old son through him. We are also hoping to add to our growing family in the near future. When not at work you can find me hanging out with my large family enjoying delicious food and the outdoors any chance we get!


I moved to Fort Collins from DC at the end of March 2020. I enjoy music, being outdoors adventuring, and longboarding with my pet chicken, Jessica H. Christ. I love traveling and hope to do more soon.